Cookie Policy

What are Cookies?

As with most websites, our website uses cookies. Cookies are small text files that are downloaded to your computer, mobile device or internet-enabled device when you visit a website; including Aftermath Support.

The web browser you use (e.g. Internet Explorer, Firefox, Google Chrome or Safari) then sends these cookies back to the website on subsequent visits enabling the website to remember certain details or preferences.

Benefits

Cookies can be very useful and help make your experience on our website as smooth as possible. They aim to improve your experience of the website and generally fall into one of two categories; session cookies or persistent cookies.

Session cookies only last for the time you are on our website and are automatically removed when you close your web browser.

Persistent cookies are not automatically deleted but you can remove these manually if you so wish. Persistent cookies are re-activated every time you visit Aftermath Support enabling us to remember your preferences.

Aftermath Support also use cookies to assist in ascertaining which elements of our website are most important to you and therefore helps us to provide the best possible service to you. In order to do this we use a service called Google Analytics which is discussed further in this page.

How we use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web traffic and improve our website. We only use this information for statistical purposes and all information is anonymous.

Google Analytics is Google’s free web analytics tool that helps us to understand how you engage with our website. Google Analytics collects information anonymously and reports website trends with identifying individual visitors.

Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time you visited our site, whether you had been to our site before and how you landed on our website (i.e. directly or via a search engine).

We can view a variety of reports about how you interact with our website so that we can improve our website and how you find it. This ensures that the content Aftermath Support provide is useful, and assists us to improve our content when something is not as good as it could be, much in the way television viewing figures help companies decide which programmes people like to watch.

Disabling Cookies

To disable cookies, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore, it is recommended that you do not disable cookies.

Third party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

As previously discussed, Aftermath Support uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you are visiting.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us via email or if you would prefer to call please do so.

Email: support@aftermathsupport.org.uk

Personal information

We never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.